Privacy Policy

Last updated: March 2026

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and payment information (processed securely through Stripe).

Business Data

You may enter business data including customer records, work orders, invoices, parts inventory, equipment details, and inspection records. This data is stored securely and belongs to you.

Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, and session duration. This helps us improve the product.

2. How We Use Your Information

  • To provide, maintain, and improve the Service
  • To process payments and manage your subscription
  • To send transactional emails (invoices, password resets, notifications)
  • To provide customer support
  • To analyze usage patterns and improve the user experience
  • To comply with legal obligations

3. Data Storage and Security

Your data is stored using Supabase with enterprise-grade security measures:

  • Row-level security (RLS) ensuring complete data isolation between accounts
  • Encryption at rest and in transit
  • Regular automated backups
  • Access controls and audit logging

4. Data Sharing

We do not sell, trade, or rent your personal or business data to third parties. We may share data only in these circumstances:

  • Service providers: With trusted third-party services that help us operate the platform (e.g., Stripe for payments, Supabase for data storage)
  • Legal requirements: When required by law or to protect our rights
  • With your consent: When you explicitly authorize sharing

5. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how the Service is used. You can control cookie settings in your browser.

6. Data Retention

We retain your data for as long as your account is active. After account cancellation, data is preserved for 30 days before deletion. You can request data export or deletion at any time.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in standard formats (CSV/Excel)
  • Opt out of non-essential communications

8. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.

10. Contact Us

For privacy-related inquiries, contact us at privacy@steerpulse.io.